Providing detailed information helps the support team resolve issues faster.

When submitting a support request, include as much relevant information as possible.

Helpful details to include

When describing an issue, try to include:

• a clear description of the problem
• the page or section where the issue occurred
• the steps you took before the problem happened
• screenshots of any errors or unexpected behavior

Example support message

Instead of writing:

“Something isn’t working.”

Try something like:

“When I try to update my product page, the changes are not saving. This happens after clicking the save button on the product editor.”

Clear descriptions make it easier for the support team to identify the issue.

Screenshots and examples

If possible, include screenshots showing:

• error messages
• the page where the issue occurs
• the settings you are trying to update

Visual examples can help speed up troubleshooting.