Expected response times

The Create A Shoppe support team works to respond to support requests as quickly as possible. Response times may vary depending on the complexity of the request and current support…

What information to include in support tickets

Providing detailed information helps the support team resolve issues faster. When submitting a support request, include as much relevant information as possible. Helpful details to include When describing an issue,…

Tracking your support requests

When you submit a support request through Create A Shoppe, your conversation is saved in your support message history. This allows you to track updates and view responses from the…

Contacting support

Create A Shoppe includes built-in support tools to help you get assistance when needed. Contact support from your website dashboard Provide as much detail as possible so the support team…