Troubleshooting
AI not answering correctly If the AI is giving incomplete, incorrect,…
AI Chat can suggest products to visitors based on the questions they ask.
This can help customers discover products more quickly and improve the shopping experience.
When visitors ask product-related questions, the AI can recommend relevant products based on your content and store information.
The welcome message is the first message visitors see when they open your chat widget.
• Hi! How can I help you today?
• Have a question? I’m here to help.
• Need help finding something? Ask away.
Keep your welcome message short, friendly, and easy to understand.
Quick reply buttons give visitors simple options to start the conversation.
These can make your chat feel easier and faster to use.
• Shop best sellers
• Ask about shipping
• Contact support
• View products
Quick replies help visitors:
• get started faster
• ask common questions
• discover important information
Use quick replies for your most common visitor needs.
AI Chat answers questions using the information it learns from your website content and training sources.
The AI can answer using information from:
• pages
• posts
• products
• training notes
• custom instructions
• uploaded PDFs
The quality of the response depends on how clear, accurate, and complete your training content is.
If your AI isn’t answering as well as you’d like, there are several ways to improve its responses.
• rebuild your knowledge base
• add training notes
• add custom instructions
• upload helpful PDFs
• make sure your site has enough useful content
The more specific and organized your training content is, the more helpful your AI will be.