AI not answering correctly If the AI is giving incomplete, incorrect, or outdated answers, there are a few common fixes to try. Try these steps • rebuild your knowledge base•…

Enabling lead capture Lead capture allows AI Chat to collect visitor information during conversations. Enable lead capture What can be captured Depending on your setup, AI Chat may collect: •…

Enabling product recommendations AI Chat can suggest products to visitors based on the questions they ask. This can help customers discover products more quickly and improve the shopping experience. Enable…

Customizing widget text and branding You can customize the text and branding used throughout your chat widget to match your website and business. You can change • launcher text• sub…

You can upload PDFs to give your AI assistant additional knowledge about your business, products, and services. This is especially useful for information that may not already exist on your…

Training notes let you manually add important information for your AI to learn from. This is useful for information that may not already appear on your website. Good uses for…

Custom instructions tell your AI how to behave and how to communicate with visitors. This helps shape the tone and purpose of your assistant. Example custom instruction You are a…

Rebuilding your knowledge base updates what your AI knows. This is one of the most important steps in keeping AI Chat accurate. When to rebuild Rebuild your knowledge base when:…

How to Train Your AI with Your Website Content AI Chat can learn from your website content, so it can answer questions based on the information already on your site.…

Once AI Chat is enabled, the chat widget appears on your website, allowing visitors to interact with it. Default placement The chat launcher typically appears in a corner of your…

AI Chat learns from your website content and any additional information you provide. How it works AI Chat works in three main steps: Keeping your AI updated You can update…

Add an intelligent chat assistant to your website that can answer questions, guide visitors, recommend products, and capture leads. These guides explain how to enable AI Chat, train it with…