Leads and support
Enabling lead capture Lead capture allows AI Chat to collect visitor…
If the AI is giving incomplete, incorrect, or outdated answers, there are a few common fixes to try.
• rebuild your knowledge base
• add training notes
• add custom instructions
• make sure your site has enough useful content
• upload clear, text-based PDFs if needed
Start by rebuilding your knowledge base after any content changes.
If the chat widget is not appearing on your website, check the most common setup issues first.
• AI Chat is enabled
• your settings have been saved
• your website cache has been cleared
After saving changes, refresh your site and test again.
How to enable AI Chat
Changes not updating
If you change widget settings and don’t see the update right away, it is often caused by caching or browser refresh issues.
• hard refresh your browser
• clear your website cache
• save your settings again
After design changes, test the widget in a fresh browser tab.
Changing colors
Chat not showing on website
Customizing widget text and branding
If upload buttons are not working correctly, the issue is usually related to file upload permissions or media conflicts.
• media library conflicts
• disabled upload permissions
• refresh the page
• try uploading again
• test a different file type if needed
Choosing or uploading an icon
Uploading PDFs for AI training
SVG upload issues
SVG files may be blocked by default depending on your setup.
Try one of these options:
• use PNG instead
• enable SVG uploads on your network
If you need a fast workaround, PNG is often the easiest alternative.