You can upload PDFs to give your AI assistant additional knowledge about your business, products, and services.

This is especially useful for information that may not already exist on your website, such as detailed guides, policies, or documentation.

What makes a good PDF

For best results, your PDF should be:

• text-based
• clearly written
• organized with headings and sections
• focused on useful customer information

Avoid these types of PDFs

These do not work well:

• scanned documents
• image-only PDFs
• flyers with mostly graphics
• unstructured documents with little text

Example of a good PDF

Title: Product Guide

Our Products
We offer handmade bath and body products using natural ingredients.

Popular Products
• Honey Lip Butter
• Lavender Body Bar
• Orange Blossom Soap

Shipping
We ship within the United States in 3–5 business days.

Returns
We accept returns within 14 days of delivery.

Upload a PDF

1. Go to AI Chat.
2. Find Upload PDFs.
3. Click Upload PDFs.
4. Select your file or files.
5. Click Save.
6. Click Rebuild Knowledge Base.

Pro tip

Instead of uploading one long PDF, create smaller ones like:

• “Shipping & Returns”
• “Product Guide”
• “FAQs”

This helps the AI give more accurate answers

What the AI uses from your PDF

The AI reads and learns from:

• product descriptions
• FAQs
• policies
• services
• instructions

It then uses that information to answer visitor questions.